Boards & Beans cares deeply about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided thereon by Boards & Beans. The effective date for the validity of these terms is 03/05/2023; the publication of a new version supersedes the validity of all previous versions. This privacy policy describes which data about you are collected by us, what these data are used for, and with whom and under what conditions these data may potentially be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you have provided to us.

If you have any questions about our privacy policy you can contact our privacy contact person, you can find the contact details in our Legal notice.

About data processing

Below you can read how we process your data, where we store (or have stored) it, which security techniques we use, and who has access to the data.

E-commerce software

WooCommerce

Our webshop has been developed using WooCommerce software. Personal data that you make available to us for the purpose of our services is shared with this party. WooCommerce has access to your data to provide us with (technical) support; they will never use your data for any other purpose. On the basis of the agreement we have concluded with them, WooCommerce is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. WooCommerce reserves the right to share collected data within its own group of companies to further improve its services.

WooCommerce hosting

Our webshop has been developed using WooCommerce software, and for our web hosting we have chosen Mijn.host. Personal data that you make available to us for the purpose of our services is shared with this party. Mijn.host has access to your data to provide us with (technical) support, and they will never use your data for any other purpose. On the basis of the agreement we have concluded with them, Mijn.host is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Back-ups are made regularly to prevent data loss.

Email and mailing lists

MailPoet

If you have subscribed to our newsletter, or are a member of our site (if you can log in), or have previously purchased from our site, there is a chance that you will receive emails from us. We only send emails that you have subscribed to, or that relate to services we have previously provided. To send emails to you, we use the name and email address you provide. Our site also records the IP address you used when you signed up for the service to prevent abuse of the system.

Gmail

For our regular business email traffic, we use the services of Gmail. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Pay.nl

For handling (part of) the payments in our webshop, we use the payment service provider Pay.nl. Pay.nl processes your name, address and place of residence details and your payment details, such as your bank account or credit card number. Pay.nl has taken appropriate technical and organisational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. In the event of an application for deferred payment (credit facility), Pay.nl shares personal data and order data with after-pay service providers. All the safeguards mentioned above regarding the protection of your personal data also apply to those parts of Pay.nl's services for which it engages third parties. Pay.nl does not retain your data for longer than is permitted by law.

Shipping and logistics

Sendy

When you place an order with us, it is our job to have your parcel delivered to you. We make use of Sendy's services to carry out deliveries. To this end, it is necessary for us to share your name, address and town/city details with Sendy. Sendy only uses this information for the purpose of executing the agreement. In the event that Sendy engages subcontractors, for example couriers such as DHL, PostNL or DPD, Sendy will also make your details available to these parties.

Purpose of the data processing

General purpose of the processing

We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will ask for your explicit consent to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. All these third parties are bound to confidentiality on the basis of the agreement between them and us, or an oath or statutory obligation.

Automatically collected data

Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser and operating system) does not constitute personal data.

Co-operation with tax and criminal investigations

Where applicable, Boards & Beans may be required by a legal obligation to share your data in connection with official tax or criminal investigations. In such a case, we are forced to share your data, but we will resist this within the possibilities that the law affords us.

Retention periods

We retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also treat this as a request to be forgotten. This also means that we will not retain your data for longer than two years from the last moment of contact or transaction, unless there is a legal justification for doing so. On the basis of applicable administrative obligations, we are required to retain invoices containing your (personal) data, and we will therefore retain this data for the duration of the applicable period. However, employees will no longer have access to your customer profile and documents that we have produced as a result of your instruction.

Your rights

On the basis of applicable Dutch and European legislation, as a data subject you have certain rights with regard to the personal data processed by us or on our behalf. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we send transcripts and copies of your data only to your email address already known to us. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to verify your identity. We keep a record of handled requests; in the case of a right to be forgotten, we record anonymised data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we are using your personal data in an improper manner.

right of access

You always have the right to inspect the data that we process (or have processed) that relates to your person or can be traced back to it. You can make a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with an overview of the processors who hold this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to it, amended. You can make a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data has been amended.

Right to restriction of processing

You always have the right to restrict the data that we process (or have processed) that relates to your person or can be traced back to it. You can make a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to it, carried out by another party. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the email address known to us, transcripts or copies of all data concerning you that we have processed or that has been processed on our behalf by other processors or third parties. In such a case, we will in all likelihood no longer be able to continue our service provision, because the secure linkage of data files can then no longer be guaranteed.

Right to object and other rights

In applicable cases, you have the right to object to the processing of your personal data by or on behalf of Boards & Beans. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or transcripts of data that we process (or have processed) available to you and thereafter permanently cease the processing. Furthermore, you have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy contact person.

Biscuits

Google Analytics

Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to keep track of and get reports on how visitors use the website.

This processor may be obliged under applicable laws and regulations to grant access to this data. We collect information about your browsing behaviour and share this data with Google. Google can interpret this information in conjunction with other datasets and in this way track your movements on the internet. Google uses this information to offer targeted advertising (AdWords) and other Google services and products, amongst other things.

Third-party cookies

Where third-party software solutions make use of cookies, this is stated in this privacy notice.

Privacy policy changes

We reserve the right to amend our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected regarding you, we will notify you by email.